TY  - BOOK
AU  - Tschohl, John
TI  - e-Service: speed, technology, and price built around service
SN  - 8186830995 (hb)
U1  - 658.84 
PY  - 2003///
CY  - New Delhi
PB  - Pentagon Press
KW  - Computer science
KW  - Electronic commerce
KW  - Service strategy
KW  - e-Business
KW  - Geographic boundaries
KW  - Customer services	
KW  - Internet marketing	
KW  - Internet advertising	
KW  - Business enterprises
KW  - Computer networks	
KW  - FC
N1  - Includes index
ER  -