Williams, Karen Krizan Joyce Logan {et al.} creator text Andover Cengage Learning 2011 , 2015 monographic xxiii, 712 p. ; ill. ; 24 cm. Includes appendix, and index Business communication Management sciences Communication environment Employment communication Nonverbal communication Oral communication Seminars RSBM FMS 658.45 COM 9788131516362 (pbk)