00557nam a22001217a 4500020002400000082001600024100002100040245009300061260002500154300003300179500004700212650017600259  a9789332550193 (pbk)  a658.05bSCH  aSchiesser, Rich   aIT systems managementsbdesigning,implementing, and managing world-class infrastructures  aNoidabPearsonc2015  axl, 557 p.b: ill.c; 22 cm.  aIncludes appendix, bibliography and index.  aManagement sciencesaInformation technologyvNetwork managementvStorage managementvSystem managementvHardware suppliersvCustomer servicevStrategic securityvFMSvRSBM