00530nam a22001217a 4500020002400000082001700024100003500041245005300076260003600129300004000165500001900205650018400224  a9788131761359 (pbk)  a658.401bLAG  aLaguna, ManuelaJohan Marklund  aBusiness process modeling, simulation and design  aNoidabDorling Kindersleyc2011  axiii, 429 p.b: ill.c; 25 cme+ CD  aInclude index.  aManagement sciencesaIndustrail mangementvWork flow managementvBusiness simulatingvBusiness planningvBusiness process vQuality programs vData analysis vSix sigmavRSBMvFMS