Besterfield, Dale H.  Carol Besterfield-Michna  Glen H. Besterfield... [ et al.] <br/><br/>
Total quality management 

 - Noida  Pearson Education  2019 
 - xxi, 622 p.  : ill.  ; 23 cm. 
<br/><br/> Includes appendix, bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789353066314 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Management sciences--Performance measures --Employee involvement --Customers satisfaction--Quality engineering--Management tools--TQM framework --Products liability--Benchmarking--Leadership --RSBM--FMS
<br/><br/><label>Dewey Class. No.: </label>658  / TOT