TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9789353066314 (pbk)
U1  - 658 
PY  - 2019///
CY  - Noida
PB  - Pearson Education
KW  - Quality management
KW  - Management sciences
KW  - Performance measures
KW  - Employee involvement
KW  - Customers satisfaction
KW  - Quality engineering
KW  - Management tools
KW  - TQM framework
KW  - Products liability
KW  - Benchmarking
KW  - Leadership
KW  - RSBM
KW  - FMS
N1  - Includes appendix, bibliographical references and index
ER  -