00916nam a22001937a 4500 0 0 0 0 GGL GGL 2019-11-06 Riphah International University, Lahore 0 658 ADE 59353 2019-11-06 00:00:00 1 TH 27290 27290 Riphah International University 658 ADE Adeeba Khan (403690) How customer incivility employee unethical behavior the roles of surface acting and receiving help Lahore 2019 (unpublished) vii, 63 p. ; 30 cm. + CD A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Business and Management Science Includes bibliographic references Thesis supervisor: Dr. Shazia Nauman Thesis (MS)--Riphah International University, 2019 English Management science Business management science Employee unethical behavior Resource conservation theory Receiving help Customer incivility Surface acting RSBM TH