TY  - BOOK
AU  - Adeeba Khan (403690)
TI  - How customer incivility employee unethical behavior : the roles of surface acting and receiving help
U1  - 658 
PY  - 2019///
CY  - Lahore
PB  - (unpublished)
KW  - Management science
KW  - Business management science
KW  - Employee unethical behavior
KW  - Resource conservation theory
KW  - Receiving help
KW  - Customer incivility
KW  - Surface acting
KW  - RSBM
N1  - A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Business and Management Science; Includes bibliographic references; Thesis supervisor: Dr. Shazia Nauman; Thesis (MS)--Riphah International University, 2019
ER  -