TY - BOOK AU - Kalakota, Ravi TI - E-business 2.0: roadmap for success SN - 9788177581164 (pbk) U1 - 658.84 PY - 2013/// CY - New Delhi PB - Pearson KW - Electronic commerce KW - E-business KW - Patterns for e business KW - Enterprise resource planning KW - Customer relationship management KW - Memo KW - ERP KW - FMS N1 - includes index ER -