00677nam a22001577a 4500952014400000999001700144020002300161082001800184100001900202245010300221260003300324300002400357500002000381650011100401942000700512  00104070aMLKbMLKd2020-01-20ePurchased: Progressive  International Agencyg2676.96l0o658.812	 MCKp63402r2020-01-20 00:00:00t1yBK  c29320d29320  a9780071822152 (hb)  a658.812	bMCK  aMcKain, Scott   a7 Tenets of Taxi Terrybhow every employee can create and deliver the ultimate customer experience  aNew York bMcGraw Hillc2014  av, 200 p.c; 23 cm.  aIncludes index.  aCustomer relations	vNetworking vManagementvData processing vCustomer services	vRetrieval systemsvFMS  cBK