Stratten, Scott.  Alison Kramer <br/><br/>
Unselling   the new customer experience  

 - Hoboken   John Wiley & SOns  2014 
 - vi, 234 p.  : ill.  ; 24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118943007 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling--Aspiring-- Pulse Factors--Customer relations--Sales & Selling--Netflix vs Blockbuster--FMS
<br/><br/><label>Dewey Class. No.: </label>658.8	  / STR