TY  - BOOK
AU  - Stratten,Scott
TI  - Unselling : the new customer experience 
SN  - 9781118943007 (hb)
U1  - 658.8	 
PY  - 2014///
CY  - Hoboken 
PB  - John Wiley & SOns
KW  - Selling
KW  - Aspiring
KW  -  Pulse Factors
KW  - Customer relations
KW  - Sales & Selling
KW  - Netflix vs Blockbuster
KW  - FMS
N1  - Includes index
ER  -