TY  - BOOK
AU  - Bernstein, Jonathan
TI  - Manager's guide to crisis management
SN  - 9780071769495 (pbk)
U1  - 658.4056 
PY  - 2012///
CY  - New Dehli
PB  - Tata McGraw-hill
KW  - Crisis management
KW  - Crisis management--Planning
KW  - Decision-making
KW  - Dispute settlement
KW  - Problem solving
KW  - Conflict management
KW  - FC
N1  - Includes index
ER  -