Aansa Ayub (25342)

Analyzing patient's loyalty and satisfaction through service quality dimensions provided in public sector hospitals of Punjab, Pakistan - Islamabad (unpublished) 2020 - xii, 101 p. : ill. ; 29 cm. +CM

Submitted in partial fulfilment of the requirements for the degree of Master of Science in Healthcare Management to the Faculty of Management Sciences Thesis supervisor: Dr. Muhammad Sarmad Includes bibliographical references and appendix

Thesis (MS)--Riphah International University, 2020


English


Healthcare management--Public sector hospitals--Patient satisfaction--Service assurance--Patient loyalty--FMS

658.382 / AAN