TY - BOOK AU - Kotler, Philip TI - Principles of marketing SN - 9789673498345 (pbk) U1 - 658.8 PY - 2021/// CY - Malaysia PB - Pearson Malaysia Sdn. Bhd. KW - Marketing KW - Customer value KW - Customer engagement KW - Marketing strategy KW - Marketing environment KW - FMS KW - RIPP N1 - Includes bibliographical references appendices, glossary and index ER -