TY - BOOK AU - Dillman, Don. A TI - Internet, mail, and mixed-mode surveys: the tailored design method SN - 9780471698685 (hb) U1 - 300.723 PY - 2009/// CY - Canada PB - Wiley KW - Internet surveys KW - Social survey KW - Questionnaires KW - Delivery technologies KW - Design methods KW - Sponsorship KW - Email KW - FC N1 - Includes references and index ER -