00581nam a22001457a 4500 0 0 0 0 RIU RIU 2012-08-06 Purchased: Jumbo Book Fair Rwp 250.00 0 621.385 COM 1997 2012-08-06 00:00:00 1 2019-02-21 BK 3484 3484 0936648864 (pbk) 621.385 COM Edwin Margulies (editor) 1001 computer telephony tips, secrets and shortcuts USA Flatiron Publishing 1996 : ill. ; 22 cm. 516 p. Includes index. Telephone-Engineering System automation Service planning Information sources LAN survival Operation system Human interface Selling strategies Planning tips Fraud control FEAS BK