00626nam a22001697a 4500 0 0 0 0 fsd fsd 2021-06-17 Purchased: 0 658.8 WIL 75107 2021-06-17 00:00:00 1 2021-06-17 BK 35273 35273 9780077107956 (pbk) 0077107950 (pbk) 658.8 WIL Wilson, Alan Valarie A. Zeithaml Mary Jo Bitner Dwayne D. Gremler Services management integrating customer focus across the firm New York McGraw-Hill 2008 xxiii, 623 p. : ill. ; 24.5 cm. Includes index Management science General management Customer services Consumer behavior Service development Communication FSSH BK