TY  - BOOK
AU  - Wilson, Alan
TI  - Services management: integrating customer focus across the firm
SN  - 9780077107956 (pbk)
U1  - 658.8 
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Management science
KW  - General management
KW  - Customer services	
KW  - Consumer behavior	
KW  - Service development 	
KW  - Communication
KW  - FSSH
N1  - Includes index
ER  -