00645cam a22001574a 4500020002000000082001300020100002600033245007400059260003600133300003200169500002000201650011600221942000700337952012800344999001500472  a0072823739 (hb)00a658bFIT1 aFitzsimmons, James A.10aService management boperations, strategy, and information technology  aBostonbMcGraw-Hill/Irwinc2004  axx, 587 p.b: ill.c; 26 cm  aIncludes index. 0aManagementaService industriesvService strategyvService developmentvService encountervWork measurementvFMS  cBK  00104070aIMCbIMCd2012-08-06ePurchased: Book Findersg850.00l0o658 FITp6001r2012-11-26 00:00:00t1w2019-02-21yBK  c3541d3541