00624nam a22001577a 4500 0 0 0 0 fsd fsd 2021-06-19 Book House 0.00 0 658.562 BES 75245 2021-06-19 00:00:00 1 2021-06-19 BK 35446 35446 9788131732274 (pbk) 658.562 BES Besterfield, Dale H. Carol Besterfield-Michna Glen H. Besterfield Mary Besterfield-Sacre Total quality management India Pearson Education 2011 xxi, 558 p. : ill. ; 22 cm. Includes appendix and index and references. Total quality management Quality control Customer satisfaction Employee involvement Information technology Leadership Benchmarking FMS BK