TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9788131732274 (pbk)
U1  - 658.562 
PY  - 2011///
CY  - India
PB  - Pearson Education
KW  - Total quality management
KW  - Quality control
KW  - Customer satisfaction
KW  - Employee involvement
KW  - Information technology
KW  - Leadership
KW  - Benchmarking
KW  - FMS
N1  - Includes appendix and index and references
ER  -