Ross, Joel E. <br/><br/>
Total quality management  text, cases and readings 

 - New Delhi  St. Lucie  1995 
 - xi, 465 p.  : ill.  ; 23 cm. 
<br/><br/><label>ISBN: </label>8175140127 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management-Control and quality--Strategic quality planning--Information analysis--Reengineering--Quality gurus--Productivity--FMS
<br/><br/><label>Dewey Class. No.: </label>658.4013  / ROS