TY  - BOOK
AU  - Ross, Joel E.
TI  - Total quality management: text, cases and readings
SN  - 8175140127 (pbk)
U1  - 658.4013 
PY  - 1995///
CY  - New Delhi
PB  - St. Lucie
KW  - Management-Control and quality
KW  - Strategic quality planning
KW  - Information analysis
KW  - Reengineering
KW  - Quality gurus
KW  - Productivity
KW  - FMS
ER  -