for the global age Crossman, Joanna Sarbari Bordia Colleen Mills creator text New york McGraw Hill 2011 monographic xxx, 354 p. : ill. ;25 cm. Includes glossary and index. Management Business communication Business communication--Study and teaching Business communication--Computer networks Business communication--Research Small business--Communication systems FMS 658.45 CRO 9780070140042 (pbk) 0070140049 (pbk)