Balachandran, S. <br/><br/>
Customer-Driven services management 

 - New Delhi  Response Books  2004 
 - xiii, 304 p.  : ill.  ; 21 cm. 
<br/><br/><label>ISBN: </label>0761932550 (pbk) 8178293897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services-Management--Developing service product--Attaining high quality--Strategies for growth--Managing information--Market segmentation--Service industries--FMS
<br/><br/><label>Dewey Class. No.: </label>658.8120954  / BAL