Feinberg, Richard   Ko De Ruyter   Lynne Bennington  <br/><br/>
Cases in call center management   great ideas (th)at work  

 - Mumbai   Jaico Publishing House   2005 
 - x, 356 p.  : ill.  ; 24 cm. 
<br/><br/> Index Included.  
<br/><br/><label>ISBN: </label>8179924424 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management --Human resource management --Performance assessment --Operational management --Customer relationship --Customer satisfaction --Strategic management --Technology issues --FMS 
<br/><br/><label>Dewey Class. No.: </label>658  / FEI