00609nam a22001457a 4500 8179924424 (hb) 658 FEI Feinberg, Richard Ko De Ruyter Lynne Bennington Cases in call center management great ideas (th)at work Mumbai Jaico Publishing House 2005 x, 356 p. : ill. ; 24 cm. Index Included. Management Human resource management Performance assessment Operational management Customer relationship Customer satisfaction Strategic management Technology issues FMS BK 0 0 0 0 RIU RIU 2012-08-08 Purchased 0 658 FEI *4707 2012-08-08 00:00:00 1 2012-08-28 BK 3685 3685