TY  - BOOK
AU  - Feinberg, Richard 
TI  - Cases in call center management : great ideas (th)at work 
SN  - 8179924424 (hb)
U1  - 658 
PY  - 2005///
CY  - Mumbai 
PB  - Jaico Publishing House 
KW  - Management
KW  - Human resource management
KW  - Performance assessment
KW  - Operational management
KW  - Customer relationship
KW  - Customer satisfaction
KW  - Strategic management
KW  - Technology issues
KW  - FMS
N1  - Index Included.
ER  -