00729nam a22001577a 4500020002000000082001400020100005700034245006300091260004300154300003200197500002100229650019100250942000700441952010800448999001500556  a8179924424 (hb)  a658bFEI   aFeinberg, Richard aKo De Ruyter aLynne Bennington   aCases in call center management bgreat ideas (th)at work   aMumbai bJaico Publishing House c2005  ax, 356 p.b: ill.c; 24 cm.  aIndex Included.   aManagement vHuman resource management vPerformance assessment vOperational management vCustomer relationship vCustomer satisfaction vStrategic management vTechnology issues vFMS   cBK  00104070aRIUbRIUd2012-08-08ePurchased l0o658 FEIp*4707r2012-08-08 00:00:00t1w2012-08-28yBK  c3685d3685