TY - BOOK AU - Hawkins, Del I. TI - Consumer behavior: building marketing strategy SN - 0071214690 (pbk) U1 - 658.83420973 PY - 2004/// CY - Boston PB - McGraw-Hill KW - Consumer behavior KW - Market surveys KW - Marketing strategy KW - Internal influences KW - Consumer decision process KW - Marketing regulation KW - FMS ER -