Clark, Moira  Susan Baker <br/><br/>
Business success through service excellence 

 - Jordan Hill, Oxford  Butterworth-Heinemann  2004 
 - xiv, 199 p.  : ill.  ; 23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0750660856 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business success--Managing service--Operational effectiveness--Engaging people--Leadership and values--Organisational agility--FMS
<br/><br/><label>Dewey Class. No.: </label>650.1  / CLA