TY  - BOOK
AU  - Clark, Moira
TI  - Business success through service excellence
SN  - 0750660856 (hb)
U1  - 650.1 
PY  - 2004///
CY  - Jordan Hill, Oxford
PB  - Butterworth-Heinemann
KW  - Business success
KW  - Managing service
KW  - Operational effectiveness
KW  - Engaging people
KW  - Leadership and values
KW  - Organisational agility
KW  - FMS
N1  - Includes index
ER  -