TY - BOOK AU - Russell T. Westcott (editor) TI - The certified manager of quality organizational excellence handbook SN - 0873896785 (hb) U1 - 658.4013 PY - 2006/// CY - Milwaukee, Wis. PB - ASQ Quality Press KW - Total quality management KW - Handbooks, manuals, etc KW - Leadership KW - Leadership challenges KW - Strategic plan development KW - Business environment KW - Management elements KW - FMS N1 - Rev. ed. of: The certified quality manager handbook. 2001 ER -