Satterwhite, Marilyn L. Judith Olson-Sutton creator text Boston McGraw-Hill/Irwin 2007 monographic xiv, 522 p. : ill. (col.) ; 28 cm. Includes index. Business communication Effective communication Listing and speaking skills Organizing business messages Reports and media communications Employment communication 658.45 SAT 0071107401 (pbk) 9780071107402