TY - BOOK AU - Satterwhite,Marilyn L. TI - Business communication at work SN - 0071107401 (pbk) U1 - 658.45 PY - 2007/// CY - Boston PB - McGraw-Hill/Irwin KW - Business communication KW - Effective communication KW - Listing and speaking skills KW - Organizing business messages KW - Reports and media communications KW - Employment communication N1 - Includes index ER -