TY  - BOOK
AU  - Ho, Samuel K.
TI  - TQM : an integrated approach 
SN  - 8124202664 (pbk)
U1  - 658.4013 
PY  - 2004///
CY  - New Delhi 
PB  - Crest Publishing House 
KW  - Control and quality management
KW  - Quality consciousness checklist
KW  - Process Re-Engineering
KW  - Total quality control
KW  - Quality control tools
KW  - TQM kite marks
KW  - Corporate strategy
KW  - TQMEX model
KW  - FMS
N1  - Index Included.
ER  -