Hadeya Batool (S19A14G07009) <br/><br/>
The role of perceived emotional labor on customer loyallty    Mediation role of customer cognitive appraisal 

 - Faisalabad  (unpublished)  2021 
 - ix, 69 p.   : ill.   ; 30 cm. 
<br/><br/> Submitted in partial fulfillment of the requirements for the degree of Master of Science to the Faculty of Management Sciences  Thesis supervisor: Dr Gulam Mustafa Shami  Includes bibliographical references and appendix. 
<br/><br/>Thesis (MS)--Riphah International University, 2021 
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Management science--Banking industry--Emotional labor--Research--FMS
<br/><br/><label>Dewey Class. No.: </label>658  / HAD