00824nam a2200169   4500040003600000082001300036100003300049245011300082260003600195300003400231500013100265500004600396500005400442502005500496546001200551650009100563  cRiphah International University  a658bHAD  aHadeya Batool (S19A14G07009)  aThe role of perceived emotional labor on customer loyallty  bMediation role of customer cognitive appraisal  aFaisalabadb(unpublished)c2021  aix, 69 p. b: ill. c; 30 cm.  aSubmitted in partial fulfillment of the requirements for the degree of Master of Science to the Faculty of Management Sciences  aThesis supervisor: Dr Gulam Mustafa Shami  aIncludes bibliographical references and appendix.  aThesis (MS)--Riphah International University, 2021  aEnglish  aCustomer loyaltyaManagement sciencevBanking industryvEmotional laborvResearchvFMS