TY  - BOOK
AU  - Hadeya Batool (S19A14G07009)
TI  - The role of perceived emotional labor on customer loyallty  : Mediation role of customer cognitive appraisal
U1  - 658 
PY  - 2021///
CY  - Faisalabad
PB  - (unpublished)
KW  - Customer loyalty
KW  - Management science
KW  - Banking industry
KW  - Emotional labor
KW  - Research
KW  - FMS
N1  - Submitted in partial fulfillment of the requirements for the degree of Master of Science to the Faculty of Management Sciences; Thesis supervisor: Dr Gulam Mustafa Shami; Includes bibliographical references and appendix; Thesis (MS)--Riphah International University, 2021
ER  -