Dale H. Besterfield  Carol Besterfield-Michna  Glen H. Besterfield... [et al.] <br/><br/>
Total quality management 

 - Noida  Pearson India education services Pvt.Ltd  2019 
 - xxi, 622 p.  : ill.  ; 23 cm. 
<br/><br/> Includes appendix, bibliographical references and Index. 
<br/><br/><label>ISBN: </label>9789353066314 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences--Customer satisfaction--Employee involvement--Information technology--Benchmarking--Leadership--RSBM--FMS
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOT