the 21 secrets to succeeding when it matters most Tracy, Brian creator text New York American Management Association c2007 monographic viii, 117 p. 21 cm. Stay calm -- Be confident in your abilities -- Dare to go forward -- Get the facts -- Take control -- Cut your losses -- Manage the crisis -- Communicate constantly -- Identify your constraints -- Unleash your creativity -- Focus on key result areas -- Concentrate on priorities -- Counterattack! -- Generate cash flow -- Care for your customers -- Close more sales -- Keep things simple -- Conserve your energy -- Make your connection -- Character is king -- Pull it all together. Includes index. Success in business Human resource management Get the facts Take control Manage the crisis Communicate constantly Identify your constraints Cash flow Conserve your energy Stay clam Entrepreneurship FMS 658.409 TRA 0814473717 (hb) 9780814473719 (hb)