00948nam a22001937a 4500 0 0 0 0 IMC IMC 2022-01-26 Riphah International University 0 658.382 SHA 55145 2022-01-26 00:00:00 1 2022-01-26 TH 41699 41699 Riphah International University 658.382 SHA Shahid Iqbal Mughal (22110) Investigating the impact of customer relationship management on patient loyalty the role of safety as a moderator Islamabad (unpublished) 2021 v, 75 p. : ill. ; 29 cm. +CD Submitted in partial fulfillment of the requirement for the degree of Master of Science in Health care management to the Faculty of Management Sciences Includes bibliographical references and appendix Thesis Supervisor: Raja Zohaib Ghafoor Thesis (MS)--Riphah International University, 2021 English Health care management Private hospital satisfaction Customer relationship management Patient loyalty Patient satisfaction FMS TH