00510nam a22001217a 4500020002000000082001600020100002800036245008300064260003400147300003300181500002100214650015300235  a0071473866 (hb)  a658.81bGSC  aGerhard aGschwandtner   aMastering the essentials of sales bwhat you need to know to close every sale   aNew York bMcGraw-Hill c2006  avi, 214 p.b: ill.c; 24 cm.  aIndex Included.   aSales management aSelling vSelling power vCustomer satisfaction vSales success vCostumer relationships vSelling problems vSales leader vFMS