: basic skills and conversation models Molen, Henk T. van der Yvonne H. Gramsbergen-Hoogland creator text Abingdon Routledge 2019 monographic xiv, 199 p. ; 23 cm. : ill. Includes references and index Business communication Communication--Management Organizational communication barriers Group decision making Organization's ethical action Organization theory External communication Career interview FMS RSBM 658.45 VAN 9781138552128 (pbk)