TY  - BOOK
AU  - Evans, James R.
TI  - Total quality: management, organization and strategy
SN  - 8131501892 (pbk)
U1  - 658.562 
PY  - 2005///
CY  - Australia
PB  - Thomson Learning
KW  - Total quality management
KW  - Strategic management
KW  - Organization theory
KW  - Organizational behavior
KW  - Leadership
KW  - Empowerment and motivation
KW  - Customer-Supplier relationships
KW  - FMS
ER  -