Total quality management - Dale H. Besterfield (editor) Carol Besterfield -Michna Glen H. Besterfield Mary Besterfield-Sacre Hemant Urdhwareshe Rashmi Urdhwareshe (Kuala Lumpur Pearson, 2020)
Includes bibliographical references, appendix and index.
Keywords: Management -- Employee involvement -- Customer satisfaction -- Information technology -- Leadership -- FMS -- RSBM