TY  - BOOK
AU  - Dale H. Besterfield (editor) 
TI  - Total quality management
SN  - 9789673498390 (pbk)
U1  - 658.4013 
PY  - 2020///
CY  - Kuala Lumpur
PB  - Pearson 
KW  - Management
KW  - Employee involvement
KW  - Customer satisfaction
KW  - Information technology
KW  - Leadership
KW  - FMS
KW  - RSBM
N1  - Includes bibliographical references, appendix and index
ER  -