Bazerman, Max H. Michael D. Watkins Predictable surprises the disasters you should have seen coming, and how to prevent them - Boston Harvard Business School Press 2004 - xiv, 317 p. : ill. ; 24 cm. Index Included. ISBN: 1591391784 (hb) Subjects--Topical Terms: Emergency management Disasters --Predictable surprises --Cognitive roots --Organizational roots --Political roots --Mobilization --FMS Dewey Class. No.: 658.477 / BAZ