the disasters you should have seen coming, and how to prevent them Bazerman, Max H. Michael D. Watkins creator text Boston Harvard Business School Press 2004 monographic xiv, 317 p. : ill. ; 24 cm. Index Included. Emergency management Disasters Predictable surprises Cognitive roots Organizational roots Political roots Mobilization FMS 658.477 BAZ 1591391784 (hb)